Answers to common legal and account questions
Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. Click it within one hour to create a new password. If you do not receive the email, check spam and contact support with your username and email address on file.
Yes. Go to Account Settings, select Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. New methods are verified before your first withdrawal. You can remove old methods after you have made one successful withdrawal to the new one.
Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within one hour of request. Bank transfers may take up to two business days. Verification holds apply to new accounts or unusual request sizes. You can check your withdrawal status in your transaction history.
We keep your name, email, registered payment methods, login history, transaction records, and device information. This data is used to verify your identity, process deposits and withdrawals, and detect fraud. You can request a full data export through Account Settings or by contacting support.
Access depends on local law and where local law permits. If you are in an area where access is permitted, you can log in from any device or location within Indonesia. We do not limit logins by geography, but your account must be in good standing and your payment method must be active.
Closing your account is permanent. We process any remaining balance to your registered payment method within two business days. Your transaction history is archived for one year for dispute resolution. A closed account cannot be reopened; re-entry requires a new registration.
Log out completely after every session on a shared device. We recommend using a strong, unique password and enabling login notifications in your account settings so you are alerted to unauthorized access attempts. Never save your password in your browser.
